Refund policy

Effective Date: 3/2/2025

We want you to be satisfied with your order. Here's how we handle returns and exchanges.

Returns:

• You have 14 days from delivery to request a return.
• Returns are only accepted for physical products in original condition.
• Digital products are non-refundable.

Exchanges & Store Credit:

• Approved returns will receive exchange or store credit only.
• No cash refunds.

Return Shipping:

• You cover return shipping costs unless the issue is our fault (damaged product, incorrect item, etc.).

How to Start a Return:

1. Contact us at eelya@theepicuniverseinc.com.
2. Provide your order number and reason for return.
3. We'll provide instructions for returning your item.

Damaged or Incorrect Orders:

If your order arrives damaged or incorrect, contact us immediately. We’ll make it right at no extra cost.

Contact:

Questions? Email eelya@theepicuniverseinc.com.